5 best automated calling services of 2021

 5 best automated calling services of 2021

5 best automated calling services are given below:-

1.ChaseData

2.Velocify

3.PhoneBurner

4.Voicent

5.RingCentral

 

 

1.Chase Data

Chase Data Corporation was founded in 1996 to provide cloud-based scalable and flexible software to call centers. The company provides industry-specific call center solutions for financial services, utilities, insurance, travel and hospitality, banking, and more. We chose it as our runner-up because it offers full-featured automated calling plans tailored for any small business.

Chase Data offers outbound call management, inbound contact center, and blended contact center services to help businesses and organizations handle both inbound and outbound communications.

The company’s outbound call management features include progressive, predictive, and power dialing (called preview dialing) as well as agentless dialing that can send pre-recorded messages or faxes to contacts. Users also get a 90-day call recording archive, real-time reporting, lead segmentation, an intuitive and individualized dashboard, and more.

Chase Data’s inbound calling features include customizable routing rules and segmentation, auto-attendant, IVR, quick caller ID, and more. The company’s blended call center lets agents multitask by answering inbound calls while attending to outbound calls at the same time.

2.Velocify

Velocify was founded in 2004 to provide cloud-based sales automation software for fast-paced sales teams. It was acquired by leading cloud-based mortgage finance platform Ellie May in 2017. We chose it as the best for client engagement because its Dial-IQ software combines automated calling and lead management software to help sales teams communicate more effectively with customers.

Velocify Dial-IQ is a completely cloud-based platform and integrates easily with any phone system, including cell phones and softphones. It also offers many features designed to optimize customer engagement and response, including click-to-dial, power dialing, blended inbound and outbound calling, matching local area codes on outbound calls, and powerful reporting and analytics.

The platform also offers more advanced automated calling features like notifying available reps of high potential inbound leads and connecting the first responder. Managers can monitor and coach agents using “whisper mode” so only the agent can hear or join a call at any time. Users can also record and listen to phone calls for training, quality assurance, and compliance.

3.Phone Burner

Phone Burner was developed in 2008 to help people use the phone as a relationship-building and selling tool. Today it is used by over 1,500 companies, including Remax, Keller Williams, and Farmers Insurance. We chose it as the best for sales teams because it comes with built-in CRM and integrates with other popular CRMs.

Phone Burner comes with many standard automated calling software features, including power and remote dialing, SMS text messaging, local caller IDs, and automated lead distribution. The software also offers robust workflow automation and custom team reporting with automatic call tracking and recording.

Phone Burner also makes it easy for sales teams to track and follow up with leads. A built-in CRM keeps a detailed history of every client’s call recordings, documents, and texts; tracks email engagement; and lets agents send emails and texts right from the CRM. Phone Burner also offers intelligent lead filtering and automatically feeds the right leads to the right agents.

Teams that already have their own CRM can take advantage of Phone Burner’s direct integrations with Salesforce, Hubspot, Pipedrive, Zoho CRM, and more. Users can also connect to thousands of other third-party integrations through Zapier or use Phone Burner’s API to build custom integrations with practically any platform.

 4.Voicent

Founded in 2005, Voicent is a cloud-based call center platform with a built-in CRM and workflow automation that serves businesses in over 50 countries, including IBM, Hewlett-Packard, and the Department of Homeland Security. We chose it as the best for small businesses because it offers à la carte pricing that lets users choose and pay for only the features they need.

Voicent is a solid automated calling service for small businesses with a full suite of service, sales, marketing, and management tools. The software offers an autodialer as well as predictive, progressive, preview, and power dialers; SMS and email marketing; and marketing automation.

Users can also enjoy a built-in CRM and agent dashboard that features sales automation; IVR; call routing; phone, text, and SMS surveys; whisper coaching; and CRM and agent reports.

Voicent’s CRM supports thousands of contacts to help small businesses track leads without needing to purchase additional software. It also fully integrates with Salesforce and offers an API to let developers create custom software integrations

5.RingCentral

RingCentral began as a small business communications tool for Microsoft Windows in 1999. It has since grown to become a unified voice, video meeting, team messaging and collaboration, and contact center platform serving 400,000 customers around the world. We chose it as the best for scaling because it’s a fully customizable cloud communication platform that can be customized to the needs of any business.

RingCentral Engage combines inbound, outbound, and digital customer interactions in one unified, cloud-based platform. The platform’s inbound capabilities feature Intelligent call routing like automatic call distribution (ACD), IVR, and skills-based routing. RingCentral Engage’s outbound capabilities include automated dialers, simple agent onboarding and automation, and advanced real-time and historical reporting.

RingCentral Engage also offers omnichannel routing features that let businesses connect to customers the way they want, from social channels and live chat to email and text messaging. The platform also provides managers with a full workforce optimization suite, including speech analytics and performance and quality management tools.

Abhishek

Related post